Server Rules
By creating an account, using the website, making a payment, or playing on the server, you agree to follow these rules.
These rules are intended to keep the server fair, stable and enjoyable for everyone.
1. General Conduct
- Treat other players and staff with basic respect.
- Harassment, threats, excessive toxicity, hate speech, discrimination and intentionally disruptive behaviour are not allowed.
- Normal competition, PvP, PK, guild rivalry and reasonable trash talk are part of MU Online and are allowed.
- Spam, repeated flooding of public chat and intentional disruption of communication channels may be restricted.
- Advertising other MU Online servers, cheats, hacks, malicious websites or unrelated commercial services is prohibited.
- Character names, guild names, shop names and messages must not impersonate ERANETMU staff or intentionally mislead other players.
2. Accounts & Security
- You are responsible for the security of your account and for activity performed on it.
- Never share your password. ERANETMU staff will never ask for your password.
- If you voluntarily share your account with another person, you accept responsibility for actions performed on that account.
- Items, WCoins, characters or progress lost due to voluntary account sharing may not be restored.
- Attempting to access another player's account without permission is strictly prohibited.
- Multiple accounts and multiple game clients are allowed unless specific event rules state otherwise.
3. Fair Play
- Third-party software that provides an unfair advantage is prohibited.
- This includes speed hacks, packet manipulation, memory editors, unauthorized bots or automation, tools designed to bypass server restrictions, and modified clients used to gain an unfair gameplay advantage.
- Official ERANETMU features such as Helper, Off-Level, Auto Reset and other server-provided automation systems are allowed.
4. Bugs, Exploits & Game Mechanics
- Using bugs, exploits, duplication methods, broken reward systems or unintended game mechanics for personal advantage is prohibited.
- If you discover a serious bug or exploit, report it privately through the Support system.
- Do not publicly distribute instructions, tools or methods that allow other players to exploit the server.
- Items, currency or progress obtained through an exploit may be removed.
- Attempting to attack, disrupt, overload or interfere with ERANETMU servers, website or services is strictly prohibited.
5. Trading & Scams
- Players are responsible for checking items, prices and trade conditions before confirming a trade.
- Scamming, impersonating staff, fake payment claims and deliberately misleading other players are prohibited.
- ERANETMU recommends using official in-game trading systems whenever possible.
- Trades or agreements made outside official server systems are performed at the player's own risk.
- Selling accounts, characters, items, leveling services or WCoins for real money outside official ERANETMU systems is not supported and may be restricted where it creates fraud, security or abuse risks.
6. Reports & Evidence
- Reports submitted to Support must contain truthful information.
- Knowingly submitting false reports, fabricated evidence or intentionally edited screenshots in order to punish another player is prohibited.
- If you believe another player is cheating or exploiting a bug, report the situation privately instead of starting public accusations.
- Server logs and technical records may be used when investigating reports.
7. Donations, WCoins & VIP
- All donation packages sold through the official ERANETMU website are digital services.
- The package description displayed before payment determines the amount of WCoins, VIP time and any other digital benefits included with the purchase.
- Once a payment has been successfully confirmed and the purchased WCoins and/or VIP time have been credited to the selected account, the digital service is considered fully delivered.
- After successful delivery, payments are non-refundable, except where a refund is required by applicable law or where ERANETMU failed to deliver the purchased service.
- Changing your mind, spending the received WCoins, deciding to stop playing, being dissatisfied with gameplay or no longer needing the purchased digital benefits does not qualify for a refund.
- If a payment is completed but the purchased WCoins or VIP time are not delivered correctly, contact ERANETMU Support so the transaction can be verified and corrected.
- ERANETMU maintains payment and reward-delivery records, including transaction information, account information and the digital rewards credited after successful payment.
- Opening a payment dispute does not automatically mean that the purchased digital service was not delivered. Transaction and reward-delivery records may be used when responding to payment disputes.
8. Payment Security
- Only use payment methods available through the official ERANETMU website.
- ERANETMU supports payments through PayPal and secure Card Payments.
- Never send money directly to another player claiming to represent ERANETMU.
- If you are unsure whether a payment page or request is legitimate, contact Support before making the payment.
9. Support & Staff
- Use the official Support system for account problems, payment problems, missing rewards, bug reports, technical problems and player reports.
- Provide accurate information when contacting Support.
- Staff members may request your account name or other information necessary to investigate a problem, but will never request your account password.
- Do not impersonate an Administrator, Game Master or another ERANETMU staff member.
- Claiming to act on behalf of staff, or claiming to have special influence with staff in order to deceive another player, is prohibited.
10. Server Administration
- ERANETMU staff may investigate suspicious activity using server logs, payment records and other technical information.
- Actions taken against an account depend on the seriousness of the violation and may include warnings, temporary restrictions or account suspension.
- Serious cheating, exploitation, fraud, attacks against the server or repeated intentional violations may result in permanent account suspension.
- The purpose of penalties is to protect the server and community, not to punish players for minor mistakes.
11. Game Changes
- ERANETMU is an actively maintained private MU Online server.
- Game balance, rewards, drop rates, events, monsters, maps, items, WCoin prices, VIP benefits and other systems may be adjusted over time.
- Changes made for balance, security or server development do not create an automatic right to a refund for previously delivered digital services.
- Major changes may be announced through the website or other official ERANETMU communication channels.
12. Rule Updates
- These rules may be updated when new systems, events or security requirements are introduced.
- Players are responsible for following the current version of the rules published on the official ERANETMU website.
- If a situation is not specifically described in these rules, ERANETMU staff may evaluate it based on fairness, server security and available evidence.
- If you are unsure whether something is allowed, contact Support before doing it.
Play fair. Respect the community. Enjoy ERANETMU.
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